Intuitive, user-friendly design is at the heart of what we do.
By now, you’re probably aware of the power of the Twilio Flex platform.
But as-is, the solution generally requires some level of customisation to get up and running. It’s designed to be highly programmable, rather than ready for the enterprise out-of-the-box. Meaning, you might need some development work done to get everything ship-shape, and if you want to make wholesale changes to your setup, they might need to edit the required code.
What 4flex offers is the capability to make changes to your interfaces, initiative setups and skills groups – all without the need to edit a single line of code.
Let Managers Manage
Our aim is to give contact centre managers the freedom to exploit their expertise without being constrained by difficult-to-use systems and processes.
This is achieved through wizard-driven design.
Everything you do on the 4flex admin frontend, whether it be creating a new campaign, updating initiative settings, or producing reports, is driven through an intuitive step-by-step interface. Not only does this give you the agility to create new campaigns in as little as 30 minutes, it also helps to prevent potentially erroneous data entries. For example, the wizards can help verify the integrity of your CSV records, and won’t let you create an outbound initiative without selecting a dialling method or methods.