Our mission - why 4flex
We exist to help you make better outbound contact, using Twilio Flex and/or the Twilio stack.
4flex is a set of easy-to-configure plugins and APIs built in collaboration with Twilio, that help you meet specific functionality needs.
We also offer consulting and development services to help you ensure a smooth transition to Twilio-powered outbound.
Auto Dialing & Data Management
Power through your leads with our intelligent predictive dialer, or design more precise nurturing strategies with our preview or progressive dialers.
Plus, ensure that you're making the right contact at the right time in each stage of the sales life cycle.
Automatically deduplicate inbound form entries, and push them to the front of the queue to dial. Then, set up dialing strategies for existing data, to ensure you make the perfect call at the perfect moment.
Stay fully compliant with relevant state, country, and continent regulations when making outbound contact.
4flex can help you create compliance rules that meet the needs of your specific organization.
Limit over-dialing while maximizing outbound effectiveness - with 4flex.
Scripting, workflow, and UI solutions
Keep agents on message, without relying on clunky external programs.
Instead, guide your users through each conversation dynamically - integrating customer data into the user interface, with 4flex CallGuides®.
Alternatively, use custom-built Flex or non-Flex interfaces in conjunction with 4flex APIs to handle dialing and data management.
Push and pull data to/from your CRM directly from the agent screen, driving productivity and minimizing wrap time. Effortlessly develop custom CallGuides® to integrate scripting functionality, customer/lead data, and user call outcome logging in a single interface.
Use our integration module or custom APIs to get connected to the world’s leading CRMs, donor management platforms, and payment processing solutions.
4flex can help you get up and running with Flex in time for your go-live date.
Our plugins can be easily configured, allowing your team to begin making quality outbound contact from within Flex much more quickly.
We also offer development and advisory services, to help ensure a smooth outbound-enabled Flex deployment.
Custom initiatives - optimize settings for pitch-perfect outcomes.Define pitch-perfect initiatives for any occasion. You have the power to enable agents to make the best outbound calls possible.
Wizard-driven set-up and design. Easy as pie.No programming knowledge necessary to design and optimize contact strategies. Managers can create initiatives and edit existing ones through an intuitive step-by-step process.
Drag and drop WYSIWYG editor. Define and optimize your own UX.Edit agent interfaces, custom reports and admin dashboards on the fly with our drag-and-drop visual editors. Place images, text, data fields, and notes exactly where you want them as changes are required.
Make the perfect call at the perfect moment.Design custom dialing logic that works with your sales funnel and compliance needs. Get in touch at the perfect moment for each individual contact.
4flex is engineered by the team at contactSPACE.
With decades of combined experience in the contact center industry, our team is more than ready to help your organization achieve better business outcomes.
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