Define pitch-perfect campaigns for any occasion. You have the power to enable agents to make the best outbound calls possible.
What is 4flex?
4flex is a set of easy-to-configure plugins and APIs built for Twilio technology, that help you meet specific functionality needs.
We exist to help you make better outbound contact, using Twilio Flex and/or the Twilio tech stack.
We also offer consulting and development services to help you ensure a smooth transition to Twilio-powered outbound.
Auto dialing & data management
Power through your leads with our intelligent predictive dialer, or design more precise nurturing strategies with our preview or progressive dialers.
Plus, ensure that you’re making the right contact at the right time in each stage of the sales life cycle.
Automatically deduplicate inbound form entries, and push them to the front of the queue to dial. Then, set up dialing strategies for existing data, to ensure you make the perfect call at the perfect moment.
Complete compliance
Stay fully compliant with relevant state, country, and continent regulations when making outbound contact.
4flex can help you create compliance rules that meet the needs of your specific organization.
Limit over-dialing while maximizing outbound effectiveness – with 4flex.
Optional scripting, workflow, and UI solutions
Keep agents on message, without relying on clunky external programs.
Instead, guide your users through each conversation dynamically – integrating customer data into the user interface, with 4flex CallGuides®.
Alternatively, use custom-built Flex or non-Flex interfaces in conjunction with 4flex APIs to handle dialing and data management.
Seamless integrations
Push and pull data to/from your CRM directly from the agent screen, driving productivity and minimizing wrap time.
Effortlessly develop custom CallGuides® to integrate scripting functionality, customer/lead data, and user call outcome logging in a single interface.
Use our integration module or custom APIs to get connected to the world’s leading CRMs, donor management platforms, and payment processing solutions.
Deploy faster
4flex can help you get up and running with Flex in time for your go-live date.
Our plugins can be easily configured, allowing your team to begin making quality outbound contact from within Flex much more quickly.
We also offer development and advisory services, to help ensure a smooth outbound-enabled Flex deployment.
Wizard-driven set-up and design. Easy as pie.
No programming knowledge is necessary to design and optimize contact strategies. Managers can create campaigns and edit existing ones through an intuitive step-by-step process.
Optional agent UI.
Don’t have a Flex UI ready built? Use 4flex CallGuides to empower agent success.
Drag and drop WYSIWYG editor. Define and optimize your own UX.
Edit agent interfaces, custom reports and admin dashboards on the fly with our drag-and-drop visual editors. Place images, text, data fields, and notes exactly where you want them as changes are required.
About Us
4flex is engineered by the team at contactSPACE.
With decades of combined experience in the contact center industry, our team is more than ready to help your organization achieve better business outcomes.
We have have extensive experience working with Twilio, collaborating on outbound-enabled Flex deployments and building contact center solutions. Our customers make millions each month using Twilio technology.
We are also ISO 27001 certified, meaning that we follow a strict framework of security protocols to keep our customers’ data secure.
